xox77 Account & Payment FAQ

To verify your identity on xox77, we require two documents: a government-issued ID (passport, national ID card, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement dated within the last three months). Both documents must clearly show your full name and match the information on your xox77 account.

Upload these documents via your account settings after email verification. Our team reviews KYC submissions within one business day. If we need clarification, we will contact you. Once approved, you can deposit and play immediately.

On the xox77 login page, click "Forgot your password?" and enter the email address associated with your account. We will send a password-reset link to that email. Click the link (valid for 24 hours) and create a new password. Make sure your new password is at least 8 characters and includes letters and numbers.

If you do not receive the reset email, check your spam folder or wait a few minutes and try again. If the problem persists, contact our support team—we can verify your identity and help you regain access.

xox77 does not charge a fee for deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may apply their own charges depending on the payment method and your account type. We recommend checking with your bank or payment app before initiating a transaction.

The amount you deposit appears in your xox77 account in real time. Withdrawals are processed subject to verification windows, and the funds return to your original payment method.

When you submit a withdrawal request on xox77, we review it for fraud detection and account verification purposes. This review typically takes one to three business days. Once approved, the funds are returned to your original payment method (mobile banking, local payment, online payment, e-wallet, or bank transfer). The time it takes to arrive in your account depends on your bank or payment provider—usually one to two business days more.

If your withdrawal is delayed or you have questions, contact our support team. We can check the status of your request and explain any hold-up.

xox77 periodically offers welcome bonuses for newly verified accounts, subject to terms and conditions. These offers vary and may include deposit matches or bonus credits for use on specific games. All offers carry playthrough requirements and eligibility rules—we publish these terms clearly on the promotions page.

To learn about current offers, log in to your account or contact our support team. We do not advertise fixed amounts in advance; instead, we tailor promotions to regional markets and player preferences. Any bonus is credited only after your account is fully verified.

Our xox77 sportsbook covers major football leagues and tournaments, including Liga 1 (Indonesia), Piala AFF, Champions League, Premier League, and international cup competitions. We also offer markets on MotoGP, badminton, and esports titles (Mobile Legends, Free Fire, PUBG Mobile).

Game availability changes with the sports calendar. During Liga 1 season and Piala AFF tournaments, our football coverage is most extensive. You can browse all available markets in your account under "Sportsbook"—the list updates daily as new matches are scheduled. If a specific match or league is not listed, contact support and we will let you know if it becomes available.

xox77 protects your personal data through encryption, secure servers, and access controls. Your login credentials, payment details, and identity documents are stored encrypted and are not shared with third parties except as required by law (for payment processing or regulatory compliance).

All communication between your device and our platform is encrypted via HTTPS. We comply with applicable data protection laws in the jurisdictions where we operate. For a full explanation of how we collect and use your data, see our privacy policy

We aim to respond to all support queries within one business day during our standard business hours. For urgent issues (account access problems, payment disputes), we prioritize your request and may respond sooner. Live chat is the fastest way to reach us if you have an immediate question.

Email inquiries are also monitored and answered in the order received. If you do not hear back within 24 hours, send a follow-up message or try live chat. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be longer, but we will respond as soon as possible.